Store policies built on trust (and wool).
In-stock hats ship from South Africa. Pre-orders reserve hats from our next batch. Here is everything you need to know about dispatch, nationwide delivery, and how we handle returns.
Shipping & Delivery
In-stock orders are packed and dispatched within 1 to 3 business days. Pre-orders ship on 20 October. Courier transit starts after dispatch. Orders containing a pre-order ship together. Existing orders retain the timing in their order confirmation. We will email you if timing changes. To cancel a pre-order before dispatch for a full refund, contact hello@saunahat.co.za with your order reference.
We use Aramex for all nationwide deliveries.
A tracking number will be emailed to you as soon as your order leaves us so you can trace your delivery online.
Returns & Refunds
Sauna hats are high-heat, high-sweat personal items. For strict hygiene and safety reasons, we do not accept returns or exchanges on any opened or used hats.
If you change your mind, we accept returns on completely unopened, unused, and sealed hats within 7 days of delivery. The return shipping costs via Aramex will be for your account.
We stand by the quality of our products. If your hat arrives damaged or has a manufacturing defect, please contact us within 6 months of delivery. Email returns@saunahat.co.za with your order number and clear photos of the issue. We will arrange collection at our cost and provide either a full refund or a free replacement. (Note: This does not cover normal wear and tear or improper washing).